Food Lock. FAQ
Frequently Asked Questions
Find answers to common questions about how Food Lock 🔒 works,
how verification protects your orders, and how to get started.
Frequently Asked Questions (FAQ)
What is Food Lock 🔒?
Food Lock 🔒 is a verification system designed to protect restaurant orders using tamper-evident seals and SMS-based confirmation.
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How does Food Lock 🔒 work?
Restaurants seal each order using a Food Lock tamper-proof seal.
A staff member takes a photo of the sealed order and sends it to the Food Lock verification number.
Food Lock automatically replies with a confirmation message and timestamp, and the order is logged.
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Does Food Lock replace DoorDash, Uber Eats, or other delivery apps?
No. Food Lock works alongside existing delivery platforms to add an extra layer of trust and protection.
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Do customers receive any text messages?
No. Food Lock only communicates with the restaurant. Customers do not receive messages.
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What is the purpose of the verification message?
The verification message confirms that the order was sealed and prepared correctly before leaving the restaurant. It creates a record that can help protect against disputes.
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How fast is the verification process?
Verification happens instantly — within seconds of sending the photo.
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What are tamper-evident seals?
Tamper-evident seals are security stickers placed on bags or containers. If removed or broken, it is clear the order has been opened.
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Can Food Lock help reduce refunds and false claims?
Yes. By verifying each order before it leaves the restaurant, Food Lock helps reduce disputes, false claims, and refund losses.
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Do I need special equipment to use Food Lock?
No. All you need is a smartphone and Food Lock seals.
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Is there a setup process?
Yes. Restaurants receive Food Lock seals and instructions to begin verifying orders immediately.
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Can I upgrade my plan later?
Yes. You can upgrade your plan at any time based on your order volume.
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Who is Food Lock for?
Food Lock is designed for restaurants, takeout businesses, and food vendors that want to protect their orders and build customer trust.
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How do I get started?
Visit our Pricing page and choose a plan, or contact us directly to begin protecting your orders.
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Still have questions?
Contact us at usafoodlock@gmail.com
